Counterfeit Policy

CD093 v5 | Issue Date: 27/03/2024

AMI-CON ensures that all parts supplied through the QMS are not counterfeit and are original bonafide
materials. This is done using the following processes and measures.

• Relevant training is given to all staff who deal with duties related to ‘new supplier set up’, ‘new
  product set up’, booking in of goods and final inspection/dispatch. Authorised signatories
  undertake a rigorous training program and only become authorised and issued an inspection
  stamp upon completing an error free induction period, measured, and monitored via the internal
  Near Miss Incident Log – D013
  All potential suppliers are duly required to complete a CF004 ‘Supplier Quality Assurance
  Questionnaire (SQAQ)’, where within the document at section 11 the following statement and
  request are made: (This information is captured and controlled within Merlin within ‘supplier
  maintenance’- user page 1 and ensures that the supplier and therefore the parts procured from
  said supplier are controlled to ensure compliance and release to the relevant quality statement
  and to reduce the opportunity of counterfeit parts being supplied and to ensure that downstreamreporting of any potential obsolesces is adopted).
• Full batch traceability and product conformity is controlled for all, based on product rating
  criteria Level A, C and U materials. Refer to Sections 8.5.1 and 8.5.2 of the Quality Manual.
• Verification of non-counterfeit products and materials is also conducted, where applicable at
  the point of receiving the goods by means of verifying the material has met the requirements to
  conform to the manufactures internal production specification documented on the certificate of
  conformity (viscosity profile, lap sheer results, shore hardness, dimensions where applicable
  etc.). Once verified as conforming the C of A is stamped by the inspector scanned and filled. If
  an issue is discovered the operative proceeds to send the supplier a CF052 – Supplier
  Discrepancy Form and then moves to the supplier returns procedure, if necessary.
• Any identified non-conformance to requirements of the purchase order, packaging, labeling and
  specification should be queried with the supplier immediately using CF052 – Supplier
  Discrepancy form and the product/ material should be quarantined until such time the
  discrepancy has been resolved or the material rejected.
• Any suspected counterfeit materials or parts are immediately quarantined and dealt with as
  illustrated in process flow 11.4.4 – Disposition of non-conforming Product (CD079) and 11.2.2
  – Product Recall (CD071) (Refer to SOP057).

AMI-CON have put together procedures and controlled documents to prevent suspected unapproved
parts:

• CD051: Product Quality Approval Process Flow
• CD052: Product Quality Approval Criteria
• SOP051: Control of Non-Conforming Product
• CD093 v5 | Issue Date: 27/03/2024

These procedures are followed by the employees if product(s) requirement(s) are not met. The outputs
of this procedure are inputted either to customer complaint log (D011), supplier complaint log (D012) or
near miss log (D013).

All employees are to report non-conformances when they are encountered. A member of the Quality
Department would investigate reported non-conformances and analyse and implement corrective
actions, as required. The Quality Manager will ensure that non-conformances are logged, determine
the root cause and long-term corrective action during the monthly meeting with the help of senior
management.